Engaging the patient: Improving patient meal experience through patient-directed bedside meal ordering

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Professional Development
Duration1 hour


CPD hours are applicable for Australian and New Zealand dietitians.

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This presentation outlines the patient experience and outcomes of implementing a patient-directed bedside meal ordering solution in a specialised cancer care facility. The presenters will highlight how the adoption of technology to innovate foodservice, can engage the patient, and deliver a better experience and better outcomes for patients. In addition, they will share future plans of innovation to continue to deliver better outcomes to patients, with a focus on sustainable and environmentally friendly solutions.

Our webinar objectives are: 

1. Become familiar with what a patient-directed meal ordering system is and how it can be implemented.

2. Improve awareness of the potential benefits of innovative electronic solutions in hospital foodservices.

3. Identify the benefits of a patient-directed meal ordering system.

About the presenters:

Vicki Barrington is a Senior Lecturer at Latrobe University, and currently teaches Food Service Management to final year Dietetic students. From 2008-2017, Vicki worked as the Food Service Dietitian at Peter MacCallum cancer Centre. In 2016, Peter Mac relocated to a new site and Vicki played an integral role in designing and implementing a Bedside meal ordering system.

Jacqueline Black has worked at Peter MacCallum Cancer Centre for 7 years, initially as a nutrition assistant before securing a clinical dietitian role after completing her dietetic degree. Jacq was part of the team that implemented the new food service system with the relocation of Peter Mac in 2016. She now works part time as the Peter Mac food service dietitian, in conjunction with a clinical dietitian role.

This webinar is supported by 



Webinar Files

Engaging the Patient Presentation

Additional participant questions

CPD Quiz

Presented By
Vicki Barrington & Jacqueline Black