Coaching Clients for Behaviour Change

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Do your clients give you excuses? Here’s how to recognise this diversionary tactic – and intervene – for your client’s own good health.

In this DC webinar, featuring online learning expert Matt O’Neill, director of the Smart Shape Centre for Weight Management, you’ll learn how to turn excuses into actions.

Matt will give you tools to use in future client consultations, including specific questioning to explore behaviour; a suite of coaching strategies you can apply to any client; and much more. His focus is on five key strategies for coaching:

  1. Establishing commitment
  2. Reducing excuses
  3. Managing setbacks
  4. Boosting belief
  5. Intervening when change has stalled

From the very first consultation, dietitians have the opportunity to change lives, not just diets. Become a better change agent with Matt’s effective mindset approaches and coaching strategies.

Learning Objectives:

  1. How to use specific questioning to explore and establish better behavioural management.
  2. Establish a suite of brief behavioural coaching strategies to user in any client consultation.
  3. How to recognise client excuses and other barriers to progress then intervene to stimulate continued positive change.

About the Presenter:

Matt O’Neill inspires health professionals to become better weight management practitioners and change agents. As Director of the SmartShape Centre for Weight Management, Matt provides online learning, resources and mentoring. Matt’s own nutrition program, Metabolic Jumpstart, has attracted over 24,000 participants, 100 fitness businesses as partners and almost 500 program coaches. He is a talented educator and speaker, having delivered over one thousand media interviews and seminars in eight countries. Learn more about Matt at


Presented By
Matt O'Neill